How good it is to be able to take your pet to travel with you, right? At the Plaza Sao Rafael Hotel you can, because we host your pet. So you do not have to worry about your best friend and you can enjoy moments of rest and comfort at our Hotel.

Get to know the Pet Policy of Plaza Sao Rafael Hotel and plan your trip right now:

1. These policies are intended to ensure peaceful coexistence between guests and pets.
2. The Plaza Sao Rafael Hotel only accepts only docile, small and medium-sized pets, weighing up to 25 kg and a maximum of two pets per room.
3. The pet owner is responsible for ensuring they have the required documentation, such as an up-to-date vaccination card, which must be presented at check-in. Pets without this documentation will not be accepted.
4. Pets are not allowed in any of the food and beverage or in the rooftop areas. This does not apply to guide dogs.
5. Pets must be kept in transport crates, guide or lap of the owner when circulating within hotel premises.
6. Pets can only be left unattended in the room by using a “Do Not Disturb” sign on the door.
7. The Hotel is not liable for any accidents within the premises or in the event the pet runs away.
8. The Hotel is not responsible for providing food for pets.
9. Should you wish to bath your pet, we request that you use the services of a pet shop. For recommendations on these and other special services, please contact Reception.
10. Any disturbances such as barking must be curtailed so as not to disturb other guests.
11. Permission for the pet to remain on the premises is subject to acceptable behavior.
12. Any damages will be charged to the guest account on check-out.
13. A special cleaning fee per booking of BRL 100.00 + 10% service charge will be charged for one pet and BRL 120.00 + 10% service charge for two pets. For stays longer than one week, the fee and service charge will be charged on a weekly basis.